Refund policy

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RETURN & REFUND POLICY

At AURIA, we want you to feel confident with your purchase. If you are not completely satisfied, eligible items may be returned within 14 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return, items must be unworn, unused, undamaged, and returned in their original packaging with all tags and protective materials intact.

For hygiene reasons, earrings and other pierced jewelry cannot be returned once opened or worn, unless the item arrived damaged, defective, or incorrect.

Personalized, customized, engraved, or made-to-order items are final sale and cannot be returned unless they arrive damaged, defective, or incorrect.

How to Request a Return

Before returning an item, please contact us at info@wearauria.com within 14 days of delivery. Please include your order information and reason for the return.

Do not send a return without contacting us first. Our Customer Support team will provide the appropriate return instructions.

Return Shipping

For standard returns, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as AURIA cannot be responsible for returned packages that are lost in transit.

If you received a damaged, defective, or incorrect item, please contact us so we can review the issue and provide an appropriate resolution.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–7 business days. Your bank or payment provider may require additional time for the refund to appear in your account.

Original shipping charges, if applicable, are non-refundable for standard returns.

Sale & Discounted Items

Sale and discounted items may be returned under the same eligibility requirements unless the product is specifically marked Final Sale.

Exchanges

We do not offer direct exchanges. If you would like a different item, size, or style, please return the eligible item according to this policy and place a new order.

Cancellations

Cancellation requests must be submitted within 4 hours of placing the order. Approved cancellations are subject to an $8 USD cancellation fee.

Once an order has been shipped, it can no longer be cancelled.

To request a cancellation, contact info@wearauria.com as soon as possible. A cancellation request is not guaranteed until it has been confirmed by our team.

Contact Us

If you have questions regarding a return, refund, or cancellation, please contact:

AURIA
Email: info@wearauria.com
Website: www.wearauria.com