Return & Refund Policy

At AURIA, we want you to feel confident and happy with every piece you choose. If your purchase is not quite right, eligible items may be returned in accordance with the policy below.

Return Policy

We offer a 14-day return period from the date of delivery. This means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must:

  • Be unworn, unused, and undamaged.
  • Be returned in its original condition.
  • Include the original packaging and any tags or protective materials supplied with the item.
  • Meet the return conditions outlined in this policy.

Items that show signs of wear, damage, alteration, or improper handling may not be eligible for a refund.

How to Request a Return

All returns must be requested and approved before being sent back.

To request a return, please contact our Customer Care team at info@wearauria.com and include:

  • Your order number
  • Your full name
  • The item(s) you would like to return
  • The reason for your return

Once your request has been reviewed and approved, our Customer Care team will provide you with the correct return address and return instructions.

Please do not send a return to an address found on the original parcel, shipping label, or elsewhere without first confirming the return address with our Customer Care team.

Items returned without prior approval or sent to an unconfirmed address may not be accepted.

Return Shipping Costs

For standard returns, return shipping costs are the responsibility of the customer.

We strongly recommend using a tracked shipping service and retaining your shipping receipt and tracking information until your return has been completed.

The customer remains responsible for the return shipment until it has been successfully received at the return location provided by our Customer Care team.

Any applicable customs duties, taxes, handling charges, or other costs associated with a customer-initiated return are the responsibility of the customer.

If your return is due to an item that is confirmed to be damaged, defective, or incorrect, please contact us before returning the item. We will provide the appropriate instructions based on your case.

Earrings & Pierced Jewelry

For hygiene and safety reasons, earrings and other pierced jewelry cannot be returned once they have been opened or worn, unless the item is damaged, defective, or incorrect.

Please inspect pierced jewelry carefully before opening or wearing it.

Personalized & Custom Jewelry

Personalized, engraved, customized, made-to-order, or otherwise specially produced items are final sale and cannot normally be returned or refunded.

This restriction does not apply where the item received is damaged, defective, or different from what was ordered.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you believe you have received an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at info@wearauria.com.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs showing the item and the issue

Our Customer Care team will review the information and provide the appropriate resolution and instructions.

Please do not return the item before contacting us.

Refunds

Once your returned item has been received, it will be inspected to confirm that it meets our return conditions.

If your return is approved, your refund will be processed to the original payment method within 5–7 business days.

After AURIA processes the refund, your bank, card issuer, or payment provider may require additional time for the funds to appear in your account. Processing times vary by provider.

If your return does not meet the eligibility requirements outlined in this policy, we reserve the right to decline the refund.

Original Shipping Charges

Original shipping charges, where applicable, are non-refundable for standard customer-initiated returns.

This does not apply where an appropriate refund or reimbursement is provided because the item was confirmed to be damaged, defective, or incorrect.

Order Cancellations

Cancellation requests may be submitted within 4 hours of placing your order.

Because orders may enter processing quickly, please contact us as soon as possible if you wish to request a cancellation.

For complete information regarding cancellations, please refer to our Cancellation Policy.

Contact Us

If you have questions about a return, refund, or your eligibility under this policy, please contact our Customer Care team before sending anything back.

AURIA
Website: www.wearauria.com
Email: info@wearauria.com

Customer Service Hours
Monday to Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: Closed