At AURIA, we understand that you may occasionally need to cancel an order after it has been placed. Because orders begin processing quickly, cancellation requests are subject to the conditions below.

Cancellation Window

Cancellation requests must be submitted within 4 hours of placing your order.

To request a cancellation, please contact our Customer Care team at info@wearauria.com as soon as possible and provide your full name and order number.

A cancellation request does not automatically guarantee cancellation. If the order has already been processed, prepared for shipment, or dispatched, cancellation may no longer be possible.

Cancellation Fee

Successfully cancelled orders are subject to an $8 USD cancellation fee to cover payment processing and administrative costs associated with cancelling the order.

If your cancellation request is approved after payment has already been collected, the $8 cancellation fee will be deducted from the amount returned to your original payment method.

After the 4-Hour Cancellation Window

Once more than 4 hours have passed since the order was placed, the order can no longer be cancelled.

If you no longer wish to keep your purchase, you may wait for the order to be delivered and then request an eligible return in accordance with our Return & Refund Policy.

Orders Already Shipped

Orders that have already been dispatched or shipped cannot be cancelled.

After receiving your order, you may request an eligible return within the applicable 14-day return period, subject to the requirements of our Return & Refund Policy.

For standard customer-initiated returns, return shipping costs are the responsibility of the customer.

Address Changes

If you need to correct your shipping address, please contact us as soon as possible.

Address changes may only be requested while the order is still being processed. Once an order has been dispatched, we cannot guarantee that its shipping address can be changed or redirected.

Address-change requests are separate from order cancellations and are not subject to the cancellation fee unless the order itself is cancelled.

Refunds for Cancelled Orders

If your cancellation is approved, the refund amount, less the $8 USD cancellation fee, will be issued to the original payment method.

After AURIA processes the refund, your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

Contact Us

To request a cancellation, please contact:

AURIA
Website: www.wearauria.com
Email: info@wearauria.com

Please include your full name and order number with your request.

Customer Service Hours
Monday to Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: Closed

We aim to respond to customer inquiries within 24–48 hours.