Shipping Policy
At AURIA, we take care in preparing and shipping every order so your jewelry arrives safely and securely. This Shipping Policy explains our processing times, estimated delivery times, tracking, and what to expect once your order has been placed.
Shipping Coverage
AURIA currently ships to addresses within the United States only.
We are pleased to offer free standard shipping on all U.S. orders.
Processing & Delivery Times
Our estimated delivery timeframe consists of two stages: order processing and shipping transit time.
Processing Time: 3–5 business days
Once your order has been placed, please allow approximately 3–5 business days for your order to be carefully prepared and processed for shipment.
Shipping Time: 7–10 business days
Once your order has been processed and dispatched, delivery typically takes approximately 7–10 business days.
This means the estimated total timeframe from placing your order to delivery is approximately 10–15 business days.
Business days are Monday through Friday, excluding public holidays.
Please note that all delivery times are estimates rather than guaranteed delivery dates. Delays may occasionally occur due to circumstances outside AURIA's reasonable control, including carrier disruptions, severe weather, peak shipping periods, or other unforeseen circumstances.
Order Tracking
Once your order has been dispatched and tracking information becomes available, you will receive a shipping confirmation containing your tracking details.
You can follow the progress of your shipment through the Track Your Order page on our website.
Please allow some time for tracking information to update after your shipment has been dispatched, as carrier systems may not display new tracking events immediately.
Address Changes
Please review your shipping information carefully before completing your order.
If you notice an error in your shipping address, contact our Customer Care team at info@wearauria.com as soon as possible.
Address changes can only be requested while your order is still being processed. Once an order has been dispatched, we cannot guarantee that the shipping address can be changed or redirected.
Customers are responsible for providing complete and accurate delivery information when placing an order.
Failed Delivery & Returned Packages
If a delivery cannot be completed because of an incorrect or incomplete address provided by the customer, an unsuccessful delivery attempt, or another customer-related delivery issue, the package may be returned.
If your package is returned, please contact our Customer Care team so we can review the shipment and assist with the next steps.
If reshipment is required because incorrect or incomplete delivery information was provided when the order was placed, additional shipping charges may be the customer's responsibility.
Lost Packages
If your tracking information has not updated for an extended period or you believe your package may have been lost during transit, please contact us at info@wearauria.com with your order number.
Our Customer Care team will review the available tracking information and, where appropriate, investigate the shipment with the shipping carrier or delivery partner.
If the shipment is confirmed as lost, we will provide an appropriate resolution in accordance with the circumstances of the order.
Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend first:
- Checking around the delivery location, including entrances, porches, mail areas, and other safe locations.
- Checking with household members, neighbors, building staff, or anyone else who may have accepted the package.
- Allowing a short period of time in case the carrier marked the shipment as delivered shortly before completing the delivery.
- Contacting the shipping carrier when appropriate for additional delivery information.
If you are still unable to locate your package after taking these steps, please contact info@wearauria.com with your order number so our Customer Care team can review the available shipment information and assist you further.
Damaged Orders
Please inspect your jewelry when your order arrives.
If an item arrives damaged, please contact us as soon as possible at info@wearauria.com and provide:
- Your order number
- A description of the issue
- Clear photographs of the damaged item
- Clear photographs of the packaging, where applicable
Our Customer Care team will review the information provided and assist you with the appropriate resolution.
Please keep the item and its original packaging while your case is being reviewed.
Delivery Delays
While we aim to have every order delivered within the estimated timeframe, occasional delays may occur due to carrier disruptions, severe weather, high shipping volumes, public holidays, or other unforeseen circumstances outside our reasonable control.
Tracking information will provide the latest available updates regarding your shipment.
If your order appears to be significantly delayed, please contact our Customer Care team and we will assist you in reviewing its status.
Updates to This Shipping Policy
AURIA may update this Shipping Policy from time to time to reflect changes to our shipping practices or services.
The most current version of this policy will always be available on this page.
Contact Us
If you have any questions regarding shipping, delivery, or tracking, please contact our Customer Care team.
AURIA
Website: www.wearauria.com
Email: info@wearauria.com
Customer Service Hours
Monday to Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: Closed
We aim to respond to all customer inquiries within 24–48 hours.