FREQUENTLY ASKED QUESTIONS
ORDER & DELIVERY
When will my order be processed?
Each AURIA order is carefully prepared before shipment. Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information so you can follow its journey.
How long does delivery take?
Orders are processed within 3–5 business days, with delivery typically taking 7–10 business days after dispatch. For more information, please see our Shipping Policy.
Do you offer free shipping?
Yes. Enjoy FREE SHIPPING on all AURIA orders within the United States.
Can I track my order?
Yes. Once your order has been shipped, you’ll receive tracking information by email. You can also visit our Track Your Order page for updates.
RETURNS & REFUNDS
What is your return policy?
Eligible items can be returned within 14 days of delivery, subject to our Return & Refund Policy.
How do I request a return?
Please contact us at info@wearauria.com with your order number and reason for return. Our customer care team will provide you with the applicable return instructions.
When will I receive my refund?
Once your eligible return has been received and approved, your refund will be issued to your original payment method. The time it takes to appear may vary depending on your payment provider.
What if my item arrives damaged or incorrect?
Please contact us as soon as possible at info@wearauria.com with your order number and clear photos of the item received. Our customer care team will assist you with the next steps.
Can I cancel my order after placing it?
Cancellation requests can be submitted within 4 hours + $8 fee. Please contact us as soon as possible at info@wearauria.com with your order number.
For full details, please refer to our Cancellation Policy.
JEWELRY & CARE
How should I care for my jewelry?
Keep your jewelry clean and dry. Avoid unnecessary contact with perfumes, lotions, chemicals, and moisture to help preserve its appearance.
Can I wear my jewelry in water?
We recommend removing your jewelry before showering, swimming, exercising, or other activities involving prolonged exposure to water or moisture.
How should I store my jewelry?
Store your jewelry in a clean, dry place. Keeping pieces separately can help prevent scratching, tangling, and unnecessary wear.
How can I keep my jewelry looking beautiful?
Gently wipe your jewelry with a soft, dry cloth after wearing it and store it carefully when not in use.
PAYMENTS
What payment methods do you accept?
Auria accepts Visa, Mastercard, Apple Pay, and Google Pay for a convenient checkout experience.
Is my payment information secure?
Yes. Your payment information is processed securely through our checkout and supported payment providers.
When will I be charged for my order?
Payment is processed when you complete your purchase at checkout.
CONTACT
How can I contact Auria?
You can contact our customer care team at info@wearauria.com.
When will I receive a response?
We aim to respond to all customer inquiries within 24–48 hours.
What should I include when contacting customer service?
For order-related questions, please include your order number, full name, and a brief description of your concern so we can assist you efficiently.
What are your customer service hours?
Our customer service hours are Monday to Friday, 9 AM–6 PM. We are closed on Saturdays and Sundays.